The Q8 Hotel value their customers and care about the use and storage of their personal information.
The Q8 Hotel is a controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679. We are therefore responsible for the control and the processing of your personal information.
We are registered with the ICO under the Data Protection Register, our registration number is: ZA237439
By using the Q8 Hotel, our website, our social media page, our telephone reservations line and our online booking services, you are acknowledging that we are processing your personal information.
At any point whilst The Q8 Hotel is in possession of, or processing your personal data, you have the following rights:
The right to access information we hold about you
At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. Once we receive your request, we will respond within 21 days.
The right to correct and update information we hold about you
If we hold data about you that is out of date or incorrect, you can inform us and we will ensure that your information is updated or corrected in accordance with your instructions.
The right to object to processing of your data
You can request that The Q8 Hotel stops processing your data. Once we receive your request, we will contact you to tell you if we are legitimately able to comply with your request.
The right to have your information erased
You can request that we erase your data if you feel that we should no longer be using it or if you feel we are illegally using your data. Upon receipt of your request we will confirm deletion of your data or will provide you with reasons as to why your data cannot be deleted.
The right to complain
Should you wish to complain to us, please write to us at ‘The Q8 Hotel, 38 Clarence Parade, Southsea, Hampshire, PO5 2ET or email us on [email protected].. If you are unhappy with our response, then you have the right to complain to the ICO (Information Commissioner’s Office). Their contact telephone number: is 03031231113. Their website is www.ico.org.uk.
The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing. On promotional emails we provide an ‘unsubscribe’ link at the bottom of the email which will unsubscribe you from that service.
The right of portability
You have the right to have the data we hold about you transferred to another organisation.
The right to object to automated processing, including profiling
You have the right not to be subject to the legal effects of automated processing or profiling.
Below is a list of the personal information Q8 Hotel collects from you:
- Your full name.
- Your postal address.
- Your email address.
- Your telephone number.
- Your identification information (passport, drivers’ licence, national identity card)
- Your payment details
- Your disability/health information.
- Voice recordings
- Supplementary information (dietary and special requirements);
- Image data;
We collect your personal information when you do the following:
- Make or manage a booking.
- Make a payment
- Register at our hotel reception
- Sign up for our marketing emails.
- Complete customer feedback or surveys as part of your stay at The Q8 Hotel.
- Post material to our website/social media page.
- Raise a complaint with us or are involved in a legally recordable incident at our premises.
How and Why we use your information:
- Customer service/Marketing communication:
We will provide you with requested information or correspondence. We may inform you of promotional offers that may be of interest to you.
- Website service communication
We will provide notifications of any changes to our website or to our services that may affect you
- Protection against Fraud
We need to prevent or detect fraud or abuses of our website and allow third parties to carry out technical or other functions on our behalf. Furthermore, we need to be able to block fraudulent or suspected fraudulent activity.
Based on a profile we create about you, we may periodically send promotional material to you about special offers or information we think you might wish to receive. We may also contact you to ask about your experience using our hotel and services as part of our customer service improvement programme We may contact you by telephone, text, email, social media or by post.
The length of time we keep your personal data
It will be dependant on the purpose for retaining your information as to the period of time we retain it. For example, where the purpose is marketing, we will keep your information for 3 years from the point of our last contact with you. This 3 year period includes information about your stay at our hotel and any correspondence we have had with you.
At the end of the relevant data retention period, your data will be removed from our systems. However, if there is a change in law that requires us to hold your information for longer then we will.
Information security applied by the Q8 Hotel
Policies and procedures are in place by the Q8 Hotel protect your information. Only authorised personnel who have defined roles and responsibilities can access your information and your information is handled and stored in a secure and proper manner.
Whilst we ensure to take reasonable measures to maintain the safety and security of your data, there are inherent risks with the Internet, and as such we are unable to promise the absolute security of your data when using our services.
By actively providing us with your consent (through a tick box for example) you are stating that you have been informed as to the type of personal information that will be processed, used and stored.
Sharing your information
The Q8 Hotel will not share your information or data with anyone else unless we have your express consent. We will never disclose, rent, trade or sell your personal information to any third parties for their marketing purposes.
If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact us.
Q8 Hotel Manager
38 Clarence Parade
We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.